Overview
Multi-Cardholder is a CT Cash feature that allows teams to have multiple cardholders under one account.
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Team admins can request both a physical and virtual card for each of their team members.
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Admins can set a weekly spend limit on each team member to manage risk.
FAQ
Can I use multiple CT Cash Cards as a way to pay my drivers?
No, the Multi Cardholder program is not a payroll management system. Instead, think of it as a way for your drivers to access your team’s CT Cash balance to pay for expenses such as fuel.
How are the Cash Cards funded?
Like the primary CT Cash Card on the account, the card is funded from your CT Cash Balance. So if a driver swipes on their card, the funds will be deducted from your CT Cash Balance.
How do I add a new cardholder?
Please note that only team admins can add or manage cardholders.
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Go to your CT Cash tab in the app
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Select “CT Cash Card”
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Select “Add New Cardholder”
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Select the Fleet Member to add from the drop-down
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Set a weekly spend limit. If you don’t want to limit the fleet member, select the checkbox that allows the cardholder to access the CT Cash balance with no limit
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Confirm the shipping address for the fleet member. Make sure that your fleet member will be available to sign for the physical card.
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Select “Confirm Cardholder” to add the fleet member as a cardholder. This will create a virtual card for them as well as ship out their physical card.
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Once the fleet member receives their physical card, they can go to the CT Cash tab in their app to activate the card.
What if the person I want to add is not in the Fleet Member dropdown?
If you try and add a person and do not see them in the Fleet Member dropdown, please make sure that they have already been added to your fleet. Only fleet members will show up on the Add Cardholder page.
To add a fleet member, go to Settings >> Fleet Profile
Can I change the weekly limit after creating the cardholder?
Yes, you can always change the weekly limit for a cardholder by going to your CT Cash tab.
How do I edit a cardholder’s spending limit?
Please note that only team admins can add or manage cardholders.
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Go to your CT Cash tab in the app
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Select “CT Cash Card”
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Select “Manage Cardholder”
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Scroll until you see the cardholder that needs to be edited. Next to their name, you will see the ability to edit their weekly limit.
If I edit a spending limit, does it go into effect immediately?
Yes
When are spending limits refreshed?
Limits are refreshed once a week on midnight UTC on Sunday.
Midnight UTC on Sunday = 7pm ET on Saturday, 6pm ET CT on Saturday, 5pm MT on Saturday, or 4pm PT on Saturday
How do I view a cardholder’s spending activity?
Please note that only team admins can see spending activity for all cardholders. Team drivers can only see their own spending activity.
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Go to your CT cash tab in the app
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Select “Activity”
From the Activity tab, you can see all transactions across cards. The cardholder’s initials will be next to the transactions that they are responsible for.
Can I set category-specific spending limits?
No, at this time you cannot limit spend to specific categories.
How do I lock a single card?
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Go to your CT Cash tab in the app
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Select “CT Cash Card”
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Select “Manage Cardholder”
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Scroll until you see the cardholder with the card that needs to be locked. Select the 3 dots next to the card, and choose “Lock” from the menu.
Can a driver lock a card?
Yes, from their CT Cash tab drivers can lock a card. They should do this if they suspect fraud on their card.
How do I deactivate a cardholder?
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Go to your CT Cash tab in the app
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Select “CT Cash Card”
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Select “Manage Cardholder”
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Scroll until you see the cardholder with the card that needs to be deactivated. Select the 3 dots next to the card, and choose “Deactivate” from the menu.
What happens when a cardholder is deactivated?
The cards under that cardholder will immediately be deactivated as well. If you have a team member who is no longer driving for your team, we recommend that you immediately deactivate them.
How do I reactivate a cardholder?
If you’d like to reactivate a cardholder, please contact CloudTrucks support.
Do fuel discounts and other discount programs work on all cards?
Yes, all cards have any eligible discounts applied as cashback.
Can admins activate cards for drivers?
No, only the cardholder can activate the card. This is to prevent a case where the card is accidentally activated before the driver receives it, and helps prevent fraud.